Terms and Conditions

Fikso is operated by FIKSO AS, organisation number 937 927 061, with its address at Smalvollveien 44, 0667 Oslo, Norway. Contact us at Contact@fikso.com. A “Customer” is a person or entity that orders a job. A “Service Provider” is the person or business that offers and performs the job. A “Consumer” is a natural person acting primarily outside the course of a trade or business.

The user enters into a separate agreement with Fikso concerning the platform. The job agreement is entered into with the service provider, in the service provider’s name and for the service provider’s own account. Fikso does not purchase the job for resale and is not the party undertaking to perform the work. The service provider’s identity and status must be displayed before the order is placed.

Fikso facilitates contact, contract formation, documentation and payment. Fikso is responsible for its own services and its own errors under applicable law. This description of its role does not limit liability arising from mandatory law or Fikso’s actual conduct.

You must be at least 18 years old, provide accurate information and have the necessary authority if you act on behalf of a business. Login credentials must be protected and misuse reported promptly. Accounts may not be transferred without agreement.

Private individuals, sole traders and companies may register as service providers if the service is lawful and the payment provider approves the account. Sole traders are treated as businesses when the job is performed as part of their business activities.

The service provider must disclose their name, contact information, organisation number where relevant, whether they act in the course of a trade or business, and their relevant VAT status. This status must be updated when changes occur. Fikso may request documentation and correct or restrict a misleading status. Whether the service provider acts in the course of a trade or business is determined by their actual activities, not by the label used on their profile.

Where the service provider genuinely acts as a private individual, consumer laws that require a business counterparty do not automatically apply to the job agreement. Private service providers nevertheless undertake to provide the contractual right of withdrawal in section 10. The customer also retains their statutory rights against Fikso.

Fikso and Stripe may require identity, business, tax and payment information. You must provide the information necessary for statutory checks and reporting. The account or new orders may be restricted if required information is missing.

A verification badge indicates only the check described alongside the badge. Identity verification is not a guarantee of competence, good character, authorisation, insurance or quality. Fikso must not display a more extensive level of verification than has actually been carried out.

The service provider must hold the necessary approvals, registrations, qualifications and insurance. Unlawful jobs, undeclared work, inaccurate information and work requiring an authorisation that the service provider does not hold are prohibited. Private individuals may not offer regulated services without meeting the same legal requirements that apply to the work.

The offer must state who will provide the service, the scope of the work, the place of performance, the timing, the price or method of calculation, materials, any additional charges and relevant approvals. Cancellation is governed by section 11 and need not be repeated in the offer. If the service provider offers the customer more favourable cancellation rights, these must be stated in the offer and order confirmation and take precedence over the standard rules for the job. The offer may not introduce less favourable cancellation rules. The customer’s total price must include relevant taxes and mandatory costs. If the total price cannot be calculated in advance, the method of calculation and possible additional charges must be clearly explained.

A job agreement is entered into when the customer accepts a specific offer from the service provider through the ordering function. If a job first requires the service provider’s acceptance, this must be stated, and the agreement is entered into when that acceptance has been communicated to the customer. An advertisement or enquiry alone is not a binding order.

Fikso sends an order confirmation on behalf of the service provider, containing the agreement details, these terms, relevant information on the right of withdrawal and completed recipient details in the attached standard withdrawal form, on a durable medium, normally email. The confirmation is sent within a reasonable time after the agreement is entered into and before the service begins. Additional work and price changes require the customer’s acceptance before performance, subject to exceptions under mandatory law. Fikso may convey messages on behalf of the parties without becoming the provider of the work.

The service provider authorises Fikso to send the order confirmation and withdrawal information in the service provider’s name. The confirmation identifies the service provider as the contracting party and Fikso as the intermediary. The customer’s confirmation shows the total price and states that the platform commission is included in the price and invoiced to the service provider, without specifying the commission amount. Fikso sends the service provider a separate invoice under the agreement concerning Fikso’s commission, showing the agreed pricing basis and tax treatment; the correct sales document and any credit note are issued in accordance with the bookkeeping rules and these terms.

The service provider pays Fikso a platform fee, also referred to as commission. The fee may be a percentage, a fixed amount, a tiered rate or an expressly agreed combination. It may vary according to the job’s value, category, scope, market and agreed pricing plan. The commission is invoiced only to the service provider. The customer’s total price includes the service provider’s commission cost; the customer does not owe Fikso a separate commission amount.

Fikso calculates the commission based on the service provider’s offer under the pricing plan displayed before the agreement is entered into. If the platform adds the commission cost to the service provider’s quoted price, the total job price must be clearly displayed and accepted by both the customer and the service provider before the agreement is entered into. This entire price constitutes the service provider’s remuneration; Fikso invoices its commission to the service provider. The current rates are available at www.fikso.no/priser and are displayed together with the calculation basis, any VAT and the total fee before the service provider commits.

The job commission is earned and may be invoiced when a new binding job agreement between the customer and the service provider has been entered into through Fikso. The specific contract-arrangement service is performed when this agreement is entered into. Fikso continues to provide the agreed functions for the job, including documentation, payment administration and complaint handling. Entering into the agreement or making payment therefore does not in itself mean that all of Fikso’s obligations have been fully performed or that a statutory right of withdrawal has expired. Payment and settlement take place in accordance with sections 7 to 11. The job payment is created directly on the service provider’s connected Stripe account, and Fikso’s commission is settled as a separate application fee when the job payment is charged and funds are available.

The platform fee is determined on the basis of the job at the time the original binding agreement is entered into. A subsequent reduction, cancellation, non-performance or defective performance, price reduction, termination for breach, or full or partial refund between the customer and the service provider does not in itself reduce the platform fee. This applies to circumstances caused by the service provider’s errors or lack of capacity, the customer’s subsequent cancellation without a valid right of withdrawal, and changes agreed between the parties. The service provider continues to owe the full fee originally agreed, even where the job payment must be refunded in full or in part. Exceptions apply where the customer validly exercises a statutory or contractual right of withdrawal, where Fikso expressly agrees to a reduction, or where mandatory law requires it. The service provider’s own mandatory rights against Fikso, including any right of withdrawal under the platform agreement and claims arising from Fikso’s own breach, remain in force. The fee is invoiced only to the service provider and may not be deducted from amounts the customer is entitled to have refunded.

The customer pays the agreed total price to the service provider, including applicable taxes and mandatory costs. Fikso’s commission is not an additional charge to the customer. Any claim for compensation against the customer arising from a breach giving rise to liability is a separate claim under section 11. Where the customer validly exercises a statutory or contractual right of withdrawal from the job agreement, Fikso refunds the entire job commission to the service provider, including any VAT, even where the service provider lawfully retains proportionate payment for work performed. Unpaid commission is cancelled to the same extent. Fikso issues a credit note and makes the refund without undue delay, normally no later than 14 days after a valid notice of withdrawal is received. This applies to the commission for the relevant job, not to a separately agreed recurring access charge. The customer’s refund must not await the credit to the service provider.

On request, Fikso may offer a written agreement for fixed-price platform access. The offer must state the price, VAT, period, included functions, whether job commission is waived or continues to apply, any volume limits, minimum commitment period, termination and any renewal.

A fixed access price does not guarantee jobs or income. Automatic renewal applies only where expressly agreed. Additional charges and changes require the notice and acceptance prescribed by the agreement and applicable law. Relevant rules on withdrawal and digital content and services also apply to consumers.

When payment for agreed platform access is completed and access is actually activated, Fikso supplies platform access by making the agreed functions available to the service provider. In the event of a technical delay, supply occurs only when access is available. If access is to be maintained for an agreed period, Fikso’s obligation to supply continues throughout that period. Supplying access upon payment therefore does not in itself mean that all contractual obligations have been fully performed or that the right of withdrawal has expired. The right of withdrawal is assessed under section 10. A service provider who also orders a job as a consumer customer has the customer’s right of withdrawal under section 10, regardless of their role as a service provider on other jobs.

Stripe Connect is a payment solution provided by Stripe for digital platforms and marketplaces. Fikso uses the solution to process customer payments, settle the agreed platform commission and facilitate payouts to service providers.

A “connected Stripe account” means an account in Stripe’s system that is registered in the service provider’s name and connected to Fikso’s platform. The account is used to receive and settle payments for jobs booked through Fikso. Payouts to the service provider’s bank account are made through Stripe in accordance with the terms applicable to the job and Stripe’s current rules.

Stripe provides the payment services, while Fikso administers the payment flow within the scope of the authorisations and limitations set out in these Terms, particularly sections 7 to 11. Stripe is not a party to the service agreement between the customer and the service provider and is not responsible for performing the job.

Payment is processed by Stripe through Stripe Connect. The service provider must enter into Stripe’s current agreement for connected accounts, available at https://stripe.com/legal/connect-account, and meet Stripe’s requirements. Fikso’s platform agreement and Stripe’s payment agreement govern different services.

The job payment is created directly on the service provider’s connected Stripe account. The customer pays the service provider through Stripe. Fikso’s agreed commission is a cost borne by the service provider and may be settled from the job payment as a separate platform fee. Settlement does not replace Fikso’s fee invoice to the service provider. Under this intermediary model, Fikso does not receive the entire job price as its own revenue.

A balance held with Stripe is not a bank account with Fikso. The arrangement is not an escrow or deposit account, and Fikso provides no general deposit, quality or repayment guarantee. Stripe processes payments and funds in accordance with its agreements and applicable rules.

By accepting the terms, the service provider authorises Fikso to instruct Stripe concerning agreed commissions, payout holds, payouts and full or partial refunds under sections 8 to 11. The service provider also consents to debits from the available Stripe balance for lawful, due breach fees and compensation claims under section 11, subject to the notice, objection and amount restrictions applicable there. The customer accepts Fikso’s mandate to administer the payment and make operational payment decisions under the complaints procedure. These authorisations apply only within the law and Stripe’s supported functions and account configuration. They do not entitle Fikso to determine its own disputed claims conclusively, debit an external bank account without a separate valid mandate, or use the customer’s refund amount to cover the service provider’s debts.

The order shows when payment is authorised or charged, any advance payment, agreed milestones and the conditions for release. A card authorisation is not the same as a charged payment. Long-running jobs must have a payment plan compatible with the payment provider’s limits.

Fikso must block ordinary payout of the amount paid for the job or the relevant milestone until performance is confirmed or the amount is released under this section or the complaints procedure. The funds remain in the service provider’s connected Stripe balance while payout is blocked. The arrangement applies only to funds that are actually available and does not guarantee protection against chargebacks or other lawful deductions by Stripe.

The service provider must report completion as soon as possible after the job or agreed milestone has actually been completed. Reporting completion before the agreed work has been performed is prohibited. The notice must specify what has been completed and the milestone to which it relates, and include relevant documentation where necessary.

Fikso makes the completion notice available to the customer and sends a notification to the customer’s registered contact address. Within 7 calendar days, the customer must confirm completion or register a complaint. The period begins no earlier than when the completion notice is available and the notification has been sent. In the event of a known notification delivery failure or a documented technical obstacle, the period does not begin until the issue has been resolved. Fikso sends a reminder before the period expires.

If the customer confirms completion, payout may be initiated. If the customer neither confirms nor complains within the period, the job or milestone is deemed completed solely for the purpose of releasing payment, and Fikso instructs Stripe to make the payout. A specific known dispute, an incorrect completion notice or another ground for withholding may nevertheless prevent automatic payout. Bank transfer time is additional.

The period does not constitute acceptance of defects, extinguish rights to complain about defects, alter the statutory burden of proof or result in the loss of a statutory or contractual right of withdrawal. These rights may also be exercised after payout. The customer’s right to withhold payment under mandatory law remains in force. A separate milestone does not in itself cause the right of withdrawal from the entire job agreement to expire.

If a complaint is made before payout, the disputed amount is blocked under section 9. Undisputed amounts are released where technically possible and where doing so does not undermine the customer’s lawful right to withhold payment. If Stripe has already made a payout, Fikso cannot promise that it can be stopped or that the funds can be recovered; claims against the responsible party remain in force.

Fikso may block or delay payout where there are specific indications of fraud, misuse, non-performance or defective performance, an incorrect completion notice, a payment error, missing mandatory documentation or approval, a genuine payment objection, a legal order or another documented risk of an incorrect payout. Withholding in connection with a breach of the job agreement must safeguard the customer’s potential refund or withholding rights; security for Fikso’s own claims is governed separately by section 11. The measure must be necessary and proportionate, limited to the relevant amount and reviewed at least every 14 days. The parties are given reasons, information on the expected further handling and an opportunity to complain, unless disclosure is prohibited by law. The authorisation does not permit indefinite withholding without a specific basis.

All forms of payout hold must comply with Stripe’s current rules and maximum holding periods. For Norwegian accounts, Stripe normally specifies a limit of 90 days, calculated under Stripe’s rules from receipt of the funds, not from the start of the complaint. A surveyor’s assessment or court proceedings do not start a new holding period. Fikso therefore cannot promise to withhold funds until a lengthy dispute has been finally determined.

Fikso notifies the parties well before a holding limit is reached, normally at least 14 days in advance where practicable. Continued safeguarding then requires another lawful, separately agreed arrangement with an approved provider or an enforceable legal order. Fikso does not transfer the funds to its own operating account to circumvent the limit. If no arrangement is in place, the funds are handled in accordance with the law and Stripe’s rules, with written information explaining how and why. This does not determine who is legally entitled to the amount.

A complaint is sent to Contact@fikso.com or registered through the platform’s complaints function. The customer must describe the job or milestone, the discrepancy, the desired resolution and the available documentation. A complaint submitted to Fikso in time through another available contact method is not rejected solely because the wrong function was used. The procedure is free of charge; any external expert assessment is governed separately below.

Fikso acknowledges receipt and gives the service provider access to the relevant information. Both parties must have a reasonable opportunity to explain their position, document the matter and comment on the other party’s material information. The service provider normally has 5 calendar days to respond, with any necessary extension for a valid reason. Failure to respond is not automatic proof that the other party’s claim is correct. The statutory burden of proof applies.

Fikso must process the complaint and issue a reasoned payment decision within 14 calendar days of receipt. If necessary documentation is missing, the case is particularly complex or a relevant expert report is awaited, Fikso provides a written status update, the reason and the expected decision date within the same period. If the delay continues, a further status update is provided at least every 14 days. Statutory refund deadlines take precedence and are not postponed by this case-handling process.

The parties authorise Fikso, on the basis of the agreement, available documentation and applicable law, to decide whether the amount paid is to be paid out to the service provider, refunded to the customer in full or in part, or kept on hold temporarily. Fikso may divide the amount if only part of the claim is upheld. In cases of clear payment errors, fraud or a valid right of withdrawal, necessary payment instructions may be given without waiting for the full ordinary complaints process.

Fikso must assess the service provider’s potential right and obligation to remedy defects, price reductions, termination for breach and the customer’s right to withhold payment under the applicable law. A complaint being upheld therefore does not automatically entitle the customer to a full refund if only a price reduction or rectification is justified. A full refund is provided where required by the decision and its legal basis. A decision in favour of the service provider provides a basis for payout of the relevant amount, subject to the limitations below.

Fikso’s decision concerns the administration of available payment funds. It is not a judgment, a binding arbitration award or a final determination of all claims between the parties. Either party may request correction of errors, submit material new documentation and bring the matter before a competent complaints body or court. The process must be objective and impartial. A separate disputed fee claim by Fikso must be assessed independently and cannot be given priority because Fikso administers the job payment.

Before the payment decision, the service provider or the customer may ask Fikso to find and engage an independent, qualified surveyor or another relevant expert. Fikso selects the professional according to the issue to be assessed and checks for conflicts of interest. Fikso postpones its decision and blocks the disputed amount if the assessment could reasonably clarify a relevant issue. An obviously irrelevant request or one intended to delay proceedings may be refused with specific reasons. A surveyor is not the appropriate professional for every service.

Fikso organises the expert assessment and informs both parties of the professional, scope of the engagement, expected delivery time, cost estimate, maximum cost limit including relevant taxes, and proposed advance payment before the assessment is ordered. The parties have an opportunity to comment on conflicts of interest and the scope of the engagement. The agreed arrangement and the risk of final cost allocation must be expressly accepted by both parties before either can be charged. Acceptance does not constitute agreement with the other party’s claim. The cost limit may not be increased without renewed express acceptance by the party who may be charged.

Fikso may require a reasonable advance payment towards the external cost from the party requesting the assessment, or from both parties under a separate agreement, where the cost, scope of the engagement or a specific payment risk makes this necessary. The advance payment may not exceed the approved cost limit and is paid separately from the job payment. Fikso specifies the amount, payment deadline, how it will be reconciled, and who is the commissioning party and invoice recipient. Any unused advance payment is refunded without undue delay. Failure to make an advance payment or provide acceptance does not automatically mean that the party loses the complaint; Fikso then considers the case on the available basis and assesses reasonable alternative evidence or a less costly assessment.

Fikso allocates the necessary, reasonable and documented external cost according to the outcome of the issues addressed by the assessment. The unsuccessful party may be charged all or part of the cost. Where a party is partially successful, the cost is allocated proportionately according to the degree of success and the assessment’s usefulness for each issue. A legitimate complaint that is unsuccessful does not alone justify disproportionate liability for costs. Fikso considers, in particular, the value of the dispute, the necessity of the cost, the parties’ contribution to unnecessary costs and mandatory consumer rights. Costs caused by Fikso’s own errors are not charged to the parties. Fikso does not add its own administration surcharge under this arrangement.

The cost allocation is explained, supported by an invoice and presented to the parties for comment before final settlement. Advance payments are reconciled against the cost that the relevant party is lawfully required to cover, and any excess is refunded. A disputed cost allocation is not a binding legal determination. The disputed portion is collected separately and is not unilaterally deducted from the job funds; a deduction requires subsequent express consent or a binding legal basis. Statutory refund and withholding rights take precedence.

The expert is engaged through Fikso under this complaints procedure. The parties have no contractual right to require Fikso to organise, finance or await an assessment they have commissioned themselves. This does not limit the right to submit relevant documentation or lawful evidence, or to obtain assistance outside the procedure. The expert receives only the necessary information. The report is shared with both parties, who are given a reasonable time to comment. Fikso makes the payment decision only once the relevant report and comments are available, subject to statutory deadlines and cases where the report remains outstanding after a reasonable, notified extension. Stripe’s holding limits continue to apply.

A reasoned payment decision is sent to both parties on a durable medium, stating the allocation of the amount, the basis, the planned implementation and information about objections and legal remedies. Ordinary payout or refund under the decision is implemented no earlier than 7 calendar days after the decision and notification have been made available to both parties. A statutory requirement for an earlier refund, a legal order or agreement between the parties may require or permit earlier implementation.

A party wishing to request a continued payout hold should, within these 7 days, submit a reasoned objection and documentation showing that the same dispute has been brought before a competent body by a conciliation complaint, statement of claim, submission to a competent complaints body or application for interim protective relief. A conciliation complaint is one possible procedure, but not the only one. If the party needs a reasonable time to bring the case, Fikso may grant a short, specified extension following a specific and proportionate assessment. Mere disagreement without new grounds or concrete steps does not automatically justify indefinite withholding.

Where it is documented that a genuine dispute has been brought before a competent body and a continued payout hold is necessary and proportionate, Fikso must keep the disputed amount on hold for as long as this is lawful and permitted by Stripe. Under this agreement, a conciliation complaint submitted in time provides a basis for such a temporary hold; it does not in itself constitute a legal attachment of the funds. Fikso may require a case number, acknowledgement of receipt and updates. Rejection, withdrawal, discontinuance of the proceedings before the conciliation board or transfer to a court must be assessed on a case-by-case basis, with a reasonable period to document further proceedings.

The hold ends when the parties reach a settlement, the relevant decision can be implemented under the law, a binding legal instruction is issued or the basis otherwise ceases to exist. It may also have to end at Stripe’s holding limit, following notification and the process in section 8. Fikso complies with legal orders that actually apply to Fikso or the payment provider, within the scope of the order. It may be necessary to apply to a competent court for interim protective relief; submitting a conciliation complaint alone does not ensure that the funds can remain on hold beyond Stripe’s limit.

The 7-day period following the decision applies to Fikso’s ordinary payment process. It does not shorten statutory periods for notifying defects, bringing proceedings, filing complaints, limitation or interim protective relief, and does not restrict lawful claims against a bank or card issuer. Once payment has been completed, further protective measures or repayment may have to be sought directly against the recipient. Foreign parties also retain their mandatory rights and access to competent complaints and court procedures.

A customer who is a consumer normally has a 14-day right of withdrawal from the date the job agreement is entered into, whether ordering from a business or a private service provider. For business service providers, the right follows from the Norwegian Right of Withdrawal Act where applicable. For private service providers, it follows from this agreement. Business customers are not given a right of withdrawal unless separately agreed.

By accepting these terms and accepting or publishing offers that can be ordered through Fikso, private service providers expressly undertake to give consumer customers equivalent rights under the Right of Withdrawal Act’s rules on service agreements, as applicable to the relevant category. This includes information, the withdrawal form, calculation of time limits, the effect of missing information, early commencement, proportionate payment, applicable exceptions and repayment. These rules are incorporated contractually without automatically making the private individual a business or subjecting them to all other consumer laws.

The service provider is responsible for accurate information on the right of withdrawal. Fikso provides this information before the order is placed and attaches the standard withdrawal form for services to the order confirmation sent on behalf of the service provider on a durable medium. The form is completed with the service provider’s name, geographical address and email address, together with Fikso’s contact address as the authorised recipient. Where the service provider acts as a private individual, the customer must be informed that the right of withdrawal is contractual. Missing information on the right of withdrawal results in the same extension of the withdrawal period as under the Right of Withdrawal Act, including under the contractual arrangement.

If work is to start before the withdrawal period expires, the customer must expressly request early commencement. The customer must also expressly acknowledge that the right of withdrawal is lost once the entire service has been fully performed, provided the conditions for this are met. These choices are obtained separately, without pre-ticked boxes, and documented. Acceptance of these terms, payment or approval of an individual milestone does not replace these choices.

If the customer withdraws after early commencement, only proportionate payment for the service actually supplied may be claimed, and only where the information and express-request requirements have been met. This applies to both private and business service providers. No cancellation penalty or lost Fikso commission may automatically be added when this right of withdrawal is validly exercised.

Lawful category-specific exceptions may apply and are applied correspondingly to private service providers, but must be explained before the order is placed. An agreed performance date alone does not remove the right of withdrawal for ordinary craft, cleaning or assistance services. A separate agreement for Fikso’s paid access or intermediary service is assessed independently. A service provider who purchases Fikso’s service primarily outside the course of a trade or business may be a consumer even if they offer a paid job. A business service provider has no statutory right of withdrawal for a business purchase of Fikso’s service.

A service provider who is a consumer when purchasing Fikso’s service normally has a 14-day right of withdrawal from the date the relevant agreement is entered into. Fikso provides the statutory pre-contractual information, confirmation on a durable medium and a withdrawal form naming Fikso as the recipient. If a paid service is to begin before the withdrawal period expires, a separate express request and prior consent are obtained, together with acknowledgement that the right of withdrawal is lost only when all obligations under the relevant agreement have actually been fulfilled. These choices must not be pre-ticked. Payment, ordinary acceptance of terms or a job having been arranged is not sufficient on its own. Ongoing platform access or continued payment and complaint administration is not considered fully supplied when the job agreement is entered into. If withdrawal occurs before full performance, only lawful proportionate remuneration for actual supply may be claimed where the conditions are met. Fikso’s promise of a full commission refund when the customer validly exercises a right of withdrawal applies regardless of whether the service provider has their own right of withdrawal from the platform service.

Notice of withdrawal is sent to the service provider at the contact address in the confirmation, or to Fikso at Contact@fikso.com or through the platform. Both parties authorise Fikso to receive withdrawal notices on behalf of the service provider. A notice received by Fikso within the period is therefore considered to have been submitted to the service provider in time. Fikso acknowledges and forwards the notice without undue delay. The customer may use the withdrawal form or another unequivocal statement.

Where a right of withdrawal is validly exercised, repayment must be made without undue delay and no later than 14 days after receipt of the notice of withdrawal, with a deduction only for lawful proportionate remuneration. The same means of payment is normally used, without a refund fee for the customer. The service provider remains responsible for repayment even if the Stripe balance is insufficient. Fikso uses its authorisation to instruct a refund from available funds. The ordinary complaints process, a surveyor’s involvement or the waiting period following a payment decision does not extend this deadline.

Withdrawal, lawful cancellation, termination for breach and breach of contract are different situations. Where the Norwegian Craftsman Services Act or other mandatory law applies, the law takes precedence. For example, the customer may have a right to cancel even though the service provider may claim payment for work performed and compensation subject to the detailed statutory conditions. Cancellation is then not in itself unlawful.

The cancellation rules in this section form part of the job agreement and the platform agreement where they have been made available and accepted before the order is placed. They need not be repeated in the offer. More favourable cancellation rights offered to the customer before the agreement is entered into take precedence over the standard rules and are confirmed in the order confirmation. Mandatory law always takes precedence. An offer or subsequent confirmation may not introduce less favourable rules. Any payment obligations must be clearly explained before the order is placed and may not be hidden in the terms.

The customer may cancel all or part of the job by notifying the service provider or Fikso. Where cancellation does not constitute a valid exercise of the right of withdrawal, lawful termination for breach or an agreed cancellation without a fee, the service provider may claim payment for the part actually performed on the agreed pricing basis, and compensation for necessary, documented net loss where permitted by applicable law. Lost profit may be claimed only to the extent that it is recoverable and could not reasonably have been replaced by other jobs. The service provider must stop further work upon receipt of the cancellation, except for necessary protective measures permitted by law, mitigate the loss and deduct saved costs and relevant replacement income. No fixed percentage or full job price is claimed automatically. For craft services covered by the Craftsman Services Act, sections 39 and 40 and their exceptions apply in particular.

Where a party commits a breach of contract giving rise to liability and this causes a binding job to be cancelled or not performed, Fikso may claim its documented, recoverable net loss from the responsible party. The claim may include lost commission where this is legally recoverable, limited to the commission originally agreed for the cancelled portion, less saved costs and commission already retained. Any VAT is handled according to the actual nature of the claim. A fee for the service provider’s non-performance is governed separately below and reconciled against any claim for the same loss.

Breach fee for non-performance

A service provider purchasing Fikso’s service in the course of a trade or business may be charged an agreed breach fee if, without a legal or contractual basis, the service provider fails to attend, abandons the job or fails to perform all or a material agreed part of a binding job. There must be a breach for which the service provider is responsible. Where the issue can be remedied, the service provider must normally first receive written notice and a reasonable period to perform, where practicable and compatible with the customer’s rights. A valid right of withdrawal, lawful termination for breach, the customer’s breach or an impediment for which the service provider is not liable does not trigger the fee. A complaint or poor review alone is insufficient.

The fee is pre-agreed standardised compensation payable to Fikso and is calculated as the agreed job commission excluding VAT for the unperformed portion. Where part of the job is cancelled, the same rate and calculation basis as at the time of the order are used, proportionately for the cancelled portion. The method of calculation and maximum amount, including any VAT, must be separately displayed to and accepted by the service provider before the job agreement is entered into. The fee may not exceed this limit and must be reduced if it would otherwise be unreasonable or disproportionate in the specific case. Commission retained by Fikso for the same portion, and any other recovery of the same loss, is deducted from the fee. Without such prior information and acceptance, only an ordinary, documented claim for compensation under the law applies. A service provider who is a consumer when purchasing Fikso’s service is not charged this standardised fee; only a lawful, documented compensation claim may be made.

In the event of defective performance giving rise to liability or another breach, Fikso may additionally claim documented, foreseeable and recoverable loss not already covered, within the liability rules of the law and the agreement. This may include necessary and reasonable measures to mitigate or remedy documented damage to Fikso’s reputation where causation, a basis for liability and financial loss can be demonstrated. Assumed reputational damage, customer dissatisfaction or a fee set by Fikso at its own discretion is insufficient. Fikso must mitigate its loss; the same loss is not recovered more than once.

Where the service provider breaches the agreement, the claim is against the service provider. Where the customer breaches the agreement, a claim may be made only if the customer has entered into a clear platform agreement with Fikso. Fikso cannot transfer the service provider’s ordinary commission obligation to the customer. Lawful cancellation does not in itself constitute a breach and does not trigger this compensation claim by Fikso.

The amount must be proportionate and must not exceed a lawful claim. The platform fee retained under section 5, any breach fee, separate cancellation payment and compensation are reconciled so that the same loss is not recovered more than once. Where the full original commission is retained, Fikso may not also claim a breach fee or compensation covering that same commission. An additional claim may relate only to a different documented and recoverable loss.

Where the customer validly exercises a statutory or contractual right of withdrawal, no breach fee or cancellation compensation is claimed from either party. The customer is also not charged such a claim in the event of lawful termination for breach or an agreed cancellation without a fee. The customer’s lawful termination due to the service provider’s breach does not in itself release the service provider from a separate, lawful claim by Fikso. Conversely, the service provider’s own lawful termination for breach or non-performance for which they are not liable does not trigger the breach fee. A lawful right to cancel may, under specific rules, give the service provider a payment or compensation claim. Fikso’s own platform services are assessed separately under the specific agreement and the law.

Fikso may withhold a proportionate amount from funds lawfully belonging to the service provider as short-term security for a specific documented and due claim under this section, and may deduct a lawful and undisputed claim from the available Stripe balance under the authorisation in section 7. The customer’s job funds and amounts the customer is entitled to have refunded are not used to cover the service provider’s debt to Fikso. Before withholding or deducting funds, Fikso gives written notice of the basis, event, calculation, amount, any VAT, planned implementation and opportunity to complain. The service provider is normally given at least 7 calendar days to comment before an ordinary deduction. Where there is a specific risk of fraud or an incorrect payout, a temporary, proportionate hold may be imposed immediately, followed by notification. The measure is reviewed at least every 14 days and always complies with Stripe’s holding limits. A debit may be made only where the function is supported and Stripe’s conditions are met, and must not create a negative balance through an account debit. Insufficient funds instead give rise to a separate payment claim. A deduction from the customer’s funds requires a separate valid basis and must not conflict with the customer’s mandatory refund rights.

If a separate fee or compensation claim by Fikso is disputed by a reasoned objection, no final deduction of the disputed portion is made solely on the basis of Fikso’s own payment decision. The claim is handled separately through agreement or a competent dispute resolution body. A hold imposed solely as security for this disputed claim is lifted without undue delay, unless an independent lawful basis for protective measures or a binding legal order exists. The customer’s independent withholding or refund rights and necessary fraud checks are unaffected. The claim is never made a condition of a statutory refund to the customer.

In the event of delay or failure to supply the service, the service provider must notify the customer immediately. Payment for a job that is not performed is refunded, with a deduction only for amounts that may be retained on a valid legal basis. Complaints about defects are directed to the service provider and may be registered with Fikso. Payout does not affect the customer’s statutory or contractual rights to complain about defects.

The service provider is responsible for tax, registration, bookkeeping and VAT on their own services. The turnover from the job is the service provider’s entire remuneration before deduction of Fikso’s fee and payment costs. The net payout is not in itself turnover for tax purposes.

Private individuals must not state or charge VAT without a lawful basis. Registered businesses must calculate VAT under the rules applicable to the relevant service. A profile labelled “private” does not release the provider from obligations if the activity is actually a business. Specific rules for private work assignments must be assessed on a case-by-case basis, including any obligations on the customer.

Fikso invoices commission and any agreed access charge only to the service provider, with VAT where required by law. The fee invoice and specification of Fikso’s commission are sent only to the service provider. The service provider’s exemption or lack of VAT registration does not automatically make Fikso’s fee exempt from VAT.

The service provider issues the customer a correct sales document for the entire job remuneration before deduction of Fikso’s commission. The customer contacts the service provider directly for a formal invoice. The order confirmation and a payment receipt do not replace statutory sales documentation, and a business’s documentation obligation does not depend on the customer requesting an invoice. Any technical generation of a sales document through Fikso requires separate authorisation and takes place in the service provider’s name with correct tax information.

Fikso may be required to verify and report information about service providers and remuneration to tax authorities under Norwegian platform rules or equivalent rules in other countries. The service provider must supply the necessary accurate information. Reporting does not change the allocation of tax responsibility.

The service provider decides whether to submit offers and accept jobs, and is responsible for the agreed price, working method and performance within the law. Fikso does not guarantee work or income. The agreement does not exclude an employment relationship where the actual circumstances constitute such a relationship under the law.

The customer and service provider must clarify safety, access, necessary equipment and any statutory employer, payroll or reporting obligations for private work assignments. The platform does not provide a general exemption from these obligations.

The service provider must provide the necessary documentation in the event of payment disputes. A card payment dispute and a complaint about the work are separate processes. The customer’s lawful right to contact their bank or card issuer is not restricted.

Refunds, chargebacks and payment fees may reduce the Stripe balance. The service provider is responsible for amounts that lawfully relate to their own transactions under the Stripe agreement and this agreement. Fikso may claim documented amounts that it has actually covered on the service provider’s behalf where the service provider is responsible. Fikso’s own errors are not charged to the service provider through a general disclaimer of liability.

Any set-off or debit requires an agreed and lawful basis, itemised notice and an opportunity to dispute the claim. This does not give Fikso an unrestricted right to debit a bank account.

Content must be accurate, relevant and lawful. You must have the right to publish images and text. Do not share sensitive information or information about children or other individuals without the necessary basis.

You retain the rights to your content but grant Fikso a non-exclusive right to store, display and technically adapt it to the extent necessary for the platform. Use in other marketing requires a separate basis or agreement.

Reviews are linked to documented jobs. Fikso may remove unlawful, manipulated or irrelevant reviews, but not solely because they are negative. The explanation alongside the review function must describe what Fikso actually checks.

The current ranking explanation on the platform must describe the main parameters and their relative importance, and whether payment affects visibility. Paid placement is clearly labelled. The actual ranking explanation must be available before offers are published; these terms do not prescribe a specific algorithm.

Fikso may temporarily block, suspend or restrict service providers and other users where there is a specific and objectively justified suspicion of misuse, fraud, inaccurate information, unlawful activity, harassment, security risks or circumvention of the platform’s payment and verification rules. The same applies to missing required identity verification, approval, authorisation, registration or insurance, as well as multiple documented problems with jobs, materially defective performance or repeated breaches of agreed obligations. Suspicion provides a basis for a necessary temporary investigation, not in itself a final determination of fault or a fee.

Measures may include blocking new offers and orders, restricting messages, removing offers, or temporarily or permanently closing an account where justified by the seriousness, risk and documentation. Fikso chooses a necessary and proportionate measure, considers less intrusive alternatives and lifts temporary measures when their basis ceases to exist. Repeated customer complaints are assessed on a case-by-case basis; the number of complaints alone does not determine whether the service provider has breached the agreement. Affected parties must remain able to deal with ongoing jobs, lawful complaints and claims to the extent that this is appropriate. Available payment funds are handled under sections 7 to 11; closing an account does not mean that the funds belong to Fikso.

Report unlawful content to Contact@fikso.com or through the platform’s reporting function, stating where it can be found, why it is unlawful and providing relevant documentation. Fikso assesses the report and provides feedback where possible and lawful.

Affected users receive reasons on a durable medium, including the relevant rule, key facts and information on complaints, unless prohibited by law. Urgent measures may be taken immediately for security, fraud or legal requirements. A complaint may be submitted free of charge to Contact@fikso.com or through the platform’s complaints function within 6 months. Complaints are assessed by a person with the necessary competence and not solely automatically.

Where the entire platform service to a business service provider is terminated, Fikso normally gives at least 30 days’ reasoned notice. Statutory exceptions may apply, including a legal obligation, a compelling reason or documented repeated breaches. Applicable statutory requirements concerning procedure, reasons and complaints apply in any event.

The service provider can view their own offers, jobs, customer data necessary for performance, reviews and settlements. Fikso has access to information necessary for operation, security, customer support and statutory obligations. Service providers do not have general access to other service providers’ data. Details are set out in the privacy notice and account functions.

You may close your account by contacting Contact@fikso.com or through the platform’s account settings. Ongoing agreements, lawful payment claims and statutory retention obligations remain in force. Before closure, you may request an export of your own job and settlement information, subject to limitations arising from the rights of others and the law. After closure, the profile is removed from public view; necessary information is retained as described in the privacy notice.

Fikso must provide its own service with reasonable professional care. Maintenance and technical interruptions may occur. Fikso is not responsible for the work itself solely because it arranged the job, but is liable for breaches of its own obligations under applicable law.

Fikso does not guarantee the service provider’s performance, ability to pay or repayment of funds that have been lawfully paid out. Where Fikso, in good faith and following a proper process, makes a payout to the service provider in accordance with the agreed authorisation, sections 8 and 9, applicable law and Stripe’s rules, Fikso does not assume independent responsibility to refund or compensate for the job amount solely because the customer subsequently disputes the work, a new assessment finds in the customer’s favour or the service provider fails to comply with a repayment claim. The customer’s claims against the service provider remain in force. The same applies to a lawful refund to the customer made in accordance with the agreement.

To the extent permitted by applicable law, Fikso is not liable for loss resulting from the operational payment decision or implementation of a payout or refund, unless the loss is caused by wilful misconduct or gross negligence on the part of Fikso or someone for whom Fikso is responsible. This limitation does not release Fikso from complying with its mandate, the complaints procedure, agreed holding periods or binding legal orders. It does not limit liability or repayment obligations that apply under mandatory law even without wilful misconduct or gross negligence, including consumers’ rights in the event of errors in Fikso’s own service. Fikso bears the risk of its own errors to the extent required by law. The right to funds lawfully belonging to a party, and the right to have Fikso’s own liability assessed, are not restricted.

For business users, Fikso’s liability for ordinary negligence is limited to documented direct loss and, in aggregate, to the higher of NOK 10,000 and the Fikso fees paid by the user over the preceding 12 months. This limitation does not apply to wilful misconduct, gross negligence, personal injury or liability that cannot lawfully be limited. Nor does it apply to the right to amounts belonging to the user. For consumers, the ordinary statutory rules apply without this monetary limit.

Fikso notifies users of material changes on a durable medium. Business service providers receive at least 15 days’ notice and a longer period where the change requires substantial technical or commercial adjustments, subject to lawful exceptions for a necessary legal change or an unforeseen and immediate security risk. The service provider may terminate before the change takes effect.

For consumers, ongoing agreements may be changed only within the law and on objective grounds, such as changes in the law, necessary security measures, or changed functions and documented costs. Material adverse changes are notified at least 30 days in advance, with a right to terminate without cost where required by law or the agreement. Changes to agreed prices or other main terms may require renewed acceptance.

Changes do not have retroactive effect for an existing job agreement. New commission rates apply to new jobs after proper notice and any necessary acceptance have been provided.

The agreement with Fikso is governed by Norwegian law. Consumers retain mandatory protection under the law of their country of residence where applicable, and statutory rights concerning jurisdiction. Disputes are first sought to be resolved through customer service.

Consumers may contact the Norwegian Consumer Authority for mediation where the matter falls within its competence, and thereafter the relevant complaints body or court. Complaints about a job concern the service provider; complaints about the platform concern Fikso. No user is required to submit to binding private arbitration. Businesses may bring disputes with Fikso before Norwegian courts under the ordinary jurisdiction rules.

Country-specific and category-specific requirements must be met when offering services outside Norway. These terms alone do not confer a right to offer every service in all EU or EEA countries.